Medical Billing Virtual Assistant Services
For U.S. Practices
M&M Claims Care helps you get a trained, HIPAA-compliant medical billing virtual assistant who submits clean claims, chases denials and follows up on unpaid AR, without adding a full-time hire, desk or benefits package.
HIPAA-compliant workflows
Certified billers & coders
Works inside your EHR/PM system
Month-to-month, no lock-in
Simplify Your Billing With Expert Virtual Assistant Support
At M&M Claims Care, our medical billing virtual assistant services offer your practice a remote professional who is trained in managing healthcare revenue cycle tasks efficiently. Our experts work in your practice management software, clearinghouse and payer portals to handle the daily billing work that keeps your cash flowing. We not just focus on providing a general virtual assistant, we provide a medical billing VA who knows CPT, HCPCS and ICD-10 coding, payer rules, CARC/RARC denial codes and HIPAA requirements. With M&M Claims Care, every assistant works with an experienced billing team, so your work never stops when one person is out.
Is a Billing VA Right for Your Practice?
First check the current situation of your practice. If you find:
- Your claims are going out late or with errors
- Denials are piling up faster than your staff can handle
- Front-desk staff are balancing billing with patient care
- You’re not ready to hire a full-time in-house biller
- Your 60+ day AR keeps growing
- You need billing support that can grow with your patient volume
If two or more sound familiar, you need a dedicated billing VA that could help save time and money.
Medical Billing Virtual Assistant Services We Provide
Hire our one VA for a single task or a full-cycle team for end-to-end revenue cycle management. Our VA can take full responsibility for your medical billing tasks:
Patient Registration & Data Entry
Accurate patient and insurance information because most front-end denials start with a typo.
Insurance Eligibility & Benefits Verification
We check coverage, copays, deductibles, and authorizations before the patient’s visit, not after the denial.
Prior Authorization Support
Our experts submit authorization requests, track their status, and follow up with insurance companies to avoid delays.
Charge Entry & Claim Submission
Clean claim scrubbing and electronic submission with correct CPT, ICD-10 and modifiers.
Payment Posting
We post ERA and EOB payments, update patient balances, and match payments with your deposits.
Reporting & Analytics
We provide easy-to-understand reports on clean claims, denials, AR days, and collections.
EHR & Practice Management Admin
Our assistants manage work queues, review fee schedules, and help clean up missed or incorrect charges.
Accounts Receivable Follow-Up
We follow up on unpaid and aging claims through payer calls and portals, starting with high-value accounts.
Patient Billing & Statements
We handle patient statements, billing questions, and payment-plan coordination with a professional approach.
Credentialing & Payer Enrollment Support
CAQH updates, applications and re-credentialing tracking so you can bill every payer you want.
Medical Coding Support
Certified coders review charts and codes to help reduce coding errors and billing risks.
Denial Management & Appeals
To prevent the same denials from happening again, we find the actual reason for denials, correct claims, prepare appeals, and report them.
Billing Virtual Assistants for Every Specialty
Specialty rules change everything, from modifiers to authorization requirements. We match your VA to your field.
Software & Payers Your Billing VA Works With
No costly migration. No need to change your existing systems. Your dedicated VA works with the platforms, clearinghouses, and payer portals your practice already relies on. We make it easy to add expert billing support without disrupting your workflow. Whether you work with Kareo/Tebra, AdvancedMD, athenahealth, eClinicalWorks, NextGen, DrChrono, Practice Fusion, or another system, our VA experts can work within your existing setup. They support billing workflows involving Medicare, Medicaid, TRICARE, Aetna, Cigna, UnitedHealthcare, Humana, Blue Cross Blue Shield plans, and other payers. With M&M Claims Care, you get experienced billing support that fits into your practice, works with your systems, and helps keep your revenue cycle smooth.
HIPAA Compliance & Data Security
We take patient privacy and data security at priority. Our virtual assistants work under a signed Business Associate Agreement (BAA) and follow HIPAA Privacy and Security Rule requirements.
- Access is limited to only the information needed for the job
- Secure and encrypted connections protect your data
- Patient information is not stored on personal devices
- Staff receive HIPAA training and sign confidentiality agreements
- Actions are documented for easy review and audits
Metrics Your Billing VA Tracks
At M&M Claims Care, VA tracks the key numbers that show how well your revenue cycle is performing. We review these metrics with you regularly so you always know where your billing stands.
Clean Claim Rate
The percentage of claims accepted correctly on the first submission without any errors.
Denial Rate
The percentage of claims denied, along with the main reasons and payers causing the denials.
Days in A/R
How long it takes to collect payments with accounts tracked by 30, 60, 90, and 120+ days.
Net Collection Rate
The amount you collect compared with the amount you were expected to receive.
Why Practices Choose M&M Claims Care
Choosing the right billing support can make a big difference in how smoothly your practice runs. M&M Claims Care provides trained medical billing VAs who work as a part of your team. You get dedicated support without the cost of building a large in-house billing team.
Healthcare-only focus
Every assistant is trained in medical billing, not general administrative work.
Team-backed
A supervisor and certified coders review work and handle complex issues.
Transparent service
You can see what was done, when it was done, and why.
Flexible support
Start with the services you need and scale up as your practice grows.
U.S. payer expertise
Our team stays updated on CMS requirements and payer policy changes.
Common Questions
A medical billing VA handles billing tasks remotely, including checking insurance, getting prior authorizations, entering charges, submitting claims, posting payments, following up on denials and AR, and sending patient statements.
The cost depends on the VA’s experience, services, and payment plan. A VA is often more affordable than a full-time employee because you save on salary, benefits, taxes, and equipment. Contact us for a quote based on your practice needs.
Yes, medical billing VAs should follow HIPAA requirements. At M&M Claims Care, our assistants work under a signed Business Associate Agreement (BAA), use secure systems, have limited access to patient data, and receive HIPAA training.
Yes, but coding requires specialized knowledge. Our certified coders review and check CPT, HCPCS, and ICD-10 codes, while billing VAs handle claims, submissions, and follow-ups.
M&M Claims Care provides trained medical billing VAs backed by an experienced billing team. Our VAs work with your existing systems and help with claims, denials, AR, and other billing tasks. You get reliable and flexible billing support without the cost of hiring a full-time in-house biller.
Ready to Fix Your Billing and Increase Revenue?
You’ve spent enough time dealing with billing issues.
Let’s simplify it.
We’ll take care of the claims, follow-ups, and payments so you can focus on what matters most — your patients.
- Take the First Step Today